Terms and Conditions of Use

1. Definitions and Scope of Agreement

In this document, the following terms carry the meanings assigned to them:

• "Platform" means the ujudi website accessible at ujudi.onl, including all pages, services, games and features available on it.
• "Player" or "User" means any individual who registers an account or uses the services of the Platform.
• "Account" means a Player's personal profile registered on the Platform, which enables access to all ujudi services.
• "Account Balance" means the total funds available in a Player's account, including real cash and eligible bonus funds.
• "Bonus" means additional funds or other rewards granted by the Platform to a Player in accordance with the applicable promotional terms.
• "Wagering Requirement" means the number of times bonus funds must be wagered before a withdrawal is permitted.

These terms apply to all Player interactions with the Platform, including registration, deposits, gameplay, bonus claims and withdrawals.

2. User Eligibility

To be eligible to register and use the ujudi Platform, Players must meet all of the following requirements at all times:

• Aged 21 or above at the date of registration.
• Not subject to any court order or legal restriction prohibiting participation in gambling activities.
• Registering and using the account in a personal capacity, not on behalf of another party.
• Not previously banned from this Platform by ujudi.
• Understanding that gambling carries financial risk and participating of their own free will.

ujudi reserves the right to request identity verification documents, including a copy of the national identity card (MyKad) or passport, at any time to ensure compliance with these eligibility requirements. Failure to provide the requested documents within the specified period may result in temporary account suspension.

3. Account Registration and Management

Each Player is only permitted to hold one (1) active account. Holding more than one account by the same individual is a serious breach of these terms. Upon registering, the Player agrees to:

• Provide their correct full name, accurate date of birth, a valid mobile number, and an active email address.
• Ensure account information is kept up to date and accurate at all times.
• Keep the account password confidential and not share login details with any party.
• Notify ujudi immediately if any unauthorised access to the account occurs.

The Player is fully responsible for all activity that takes place in their account. ujudi will not be liable for any losses arising from unauthorised access resulting from the Player's negligence in safeguarding their login information.

4. Deposits and Fund Management

Players may deposit funds into their ujudi account using the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency (USDT, BTC, ETH). Deposit conditions are as follows:

• The minimum deposit amount for all methods is RM30 per transaction.
• Deposited funds must originate from an account registered in the Player's own name.
• Players are not permitted to deposit funds on behalf of another individual or receive deposits from third parties.
• ujudi reserves the right to request proof of ownership of the payment method where there is reasonable cause to do so.
• All deposits are subject to automatic and manual security checks by the ujudi team.

ujudi does not charge any processing fees on deposits; however, payment service providers may impose fees beyond our control. All funds in a Player's account are held separately from ujudi's operational assets.

5. Withdrawals

Players may request a withdrawal at any time, subject to the following conditions:

• The minimum withdrawal amount is RM50 per request.
• Withdrawals are processed on average within one hour of approval.
• Withdrawals must be made to the same payment method used for the deposit (for anti-money laundering control purposes).
• Bonus funds that have not met the wagering requirement are not eligible for withdrawal.
• The account must have completed the identity verification process (KYC) before the first withdrawal is processed.

6. Bonuses, Promotions and Wagering Requirements

All bonuses offered by ujudi are subject to the stipulated wagering requirements. Players must understand and accept these conditions before claiming any bonus.

Welcome Bonus (120% up to RM1,500):

• A bonus of 120% is credited on the Player's first deposit, up to a maximum bonus value of RM1,500.
• The wagering requirement is 20 times (20x) the bonus value received, not the deposit value.
• Calculation example: Deposit RM100 → Bonus RM120 → Balance RM220 → Wagering requirement = RM120 × 20 = RM2,400 must be wagered before withdrawal of bonus funds is permitted.
• Another example: Deposit RM2,600 → Bonus RM1,500 → Balance RM4,100 → Wagering requirement = RM1,500 × 20 = RM30,000.

General bonus conditions:

• Each player is only eligible to claim the welcome bonus once.
• ujudi reserves the right to modify, suspend or end any promotional offer at any time.
• Any attempt to abuse the bonus system may result in bonus cancellation and account closure.
• The validity period of a bonus will be stated in the specific terms of each promotion.

7. Game Rules and Outcomes

ujudi offers various game categories including online slots, live casino (baccarat, roulette, blackjack, sic bo), sports betting and other games. The general rules that apply are:

• The outcome of all games is final and cannot be disputed once a round has ended, unless a verifiable technical error has occurred.
• Should a technical disruption occur during an active game, ujudi will endeavour to resolve the situation fairly based on system records.
• Players are responsible for ensuring a stable internet connection while playing. ujudi is not liable for losses resulting from connection disruptions on the Player's end.
• RTP (Return to Player) values and game features are determined by the respective software developers and are subject to independent audit standards.
• Bets placed cannot be cancelled once a round has begun.

Each game category may have additional rules stated within the game interface itself. Players are advised to read the game rules before starting to play.

8. Prohibited Conduct

Players are strictly prohibited from engaging in the following activities:

• Use of automated software, bots, or scripts to play or gain an unfair advantage.
• Collusion between multiple accounts to manipulate game outcomes or claim bonuses unlawfully.
• Any form of money laundering or use of funds from illegal sources.
• Providing false information during registration or the identity verification process.
• Attempts to hack, disrupt or manipulate the technical systems of the Platform.
• Abuse of promotions through multiple account registrations or other unauthorised methods.
• Use of the Platform by individuals under the age of 21.

9. Account Closure and Suspension

ujudi reserves the right to suspend or close a Player's account, with or without prior notice, under the following circumstances:

• Breach of any terms and conditions in this document.
• Reasonable suspicion of fraud, money laundering or other illegal activity.
• Failure to submit requested identity verification documents.
• Instructions from the relevant authorities.

Players also have the right to close their own account at any time. A request can be submitted to our 24/7 support team. Prior to closure, all outstanding bonus wagering requirements will be automatically cancelled, and only real cash (not bonus funds) will be returned, subject to a final review.

Players who need help managing their gambling habits may apply for self-exclusion through our support team. This facility is available at any time and the account will be suspended for the period chosen by the Player.

10. Limitation of Liability

The ujudi Platform is provided on an "as is" and "as available" basis. To the extent permitted by applicable law:

• ujudi does not guarantee that the Platform will always be free from technical disruptions, errors or viruses.
• ujudi is not liable for financial losses suffered by a Player as a result of game outcomes, except in cases of verifiable technical error.
• ujudi is not liable for any indirect, incidental or consequential losses arising from the use of the Platform.
• ujudi's maximum total liability to a Player under any circumstances shall not exceed the amount deposited by the Player in the 30 days preceding the claim.

Players acknowledge that gambling carries financial risk and that any decision to place a bet is made at the Player's own initiative and responsibility.

11. Amendments to Terms and Conditions

ujudi reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Where a significant amendment is made:

• A notice will be displayed on the main page or sent via email to the Player's registered account.
• Amendments will take effect 7 days after notice is given, unless stated otherwise.
• A Player's continued use of the Platform after the amendment's effective date will be considered acceptance of the amended terms.

Players are advised to review the Terms and Conditions page periodically to stay informed of the latest version in effect. The date of the last update is always displayed at the top of this document.

12. Contact Us and Dispute Resolution

If you have any questions, concerns or disputes relating to these Terms and Conditions, please contact our team:

• Live Chat: Available 24/7 directly on ujudi.onl in Malay and English.
• Email: [email protected] — responses provided within reasonable business hours.

For disputes relating to game outcomes or financial transactions, Players are advised to submit a complaint within 72 hours of the date of the incident. Our team will investigate the matter transparently and provide a response within a reasonable timeframe.

These Terms and Conditions are governed by the applicable laws of the international licensing jurisdiction in which ujudi operates. Any dispute that cannot be resolved internally will be referred to the relevant regulatory body.