Play Responsibly at ujudi
At ujudi, responsible gambling is not just a policy — it is part of how we operate every day. We provide self-control tools, clear information, and ongoing support so every player can enjoy a safe, controlled, and enjoyable experience.
Online gambling is entertainment only — not a way to generate income or solve financial problems.
Our Stance
Why Responsible Gambling Matters to ujudi
ujudi understands that most players enjoy online slots, live casino, and sports betting as entertainment without any issues. However, for some players, the experience can lead to concerning behaviour. That is why we invest time and resources in building a concrete responsible gambling framework — not just empty words.
Our approach rests on three pillars: prevention, self-control, and support. On prevention, we apply strict age verification — a ujudi account can only be registered and used by individuals aged 21 and above. This is not just our requirement, but a reflection of responsible gambling laws and standards at the international level.
On self-control, we provide tools accessible directly through the player account — including deposit limits, loss limits, session time limits, self-breaks, and full self-exclusion. You are in control; we simply make these tools easy to reach.
On support, the ujudi customer service team is available 24/7 in Malay and English, whether via live chat on our website or by email. If you need guidance on how to activate any self-control tool, or would like to talk confidentially, do not hesitate to contact us.
Quick Reminder
- Gambling should be enjoyable, not a burden
- Always play with money you can afford to lose
- Do not gamble when you are stressed or upset
- Do not try to recover losses by gambling more
- Take regular breaks while playing
Our Commitment
The Six Pillars of ujudi Responsible Gambling
Each of these principles is actively applied in the way ujudi designs its platform and interacts with players.
21+ Age Verification
Every new account registration at ujudi goes through an age verification process. Only players aged 21 and above are permitted to open an account and use the platform. This is a non-negotiable policy.
Configurable Deposit Limits
Players can set daily, weekly, or monthly deposit limits through account settings. These limits help you control how much money is deposited within a given period, and they take effect immediately when reduced.
Loss Limits
In addition to deposit limits, you can set a loss limit. Once this limit is reached within the set period, the ujudi system will automatically block any further betting until the limit period ends.
Session Time Limits
Time can pass quickly while playing. Set a limit on your session duration — the platform will alert you when the limit is approaching and stop the session when time is up.
Temporary Self-Break
If you feel you need a short pause, a temporary self-break lets you block access to your account for a chosen period — from a few days to a few months.
Full Self-Exclusion
For long-term protection, players can apply for full self-exclusion. The account will be closed immediately and the player will not be able to re-register for the duration of the set period. Contact our support team for help activating this option.
Recognise the Signs of Problem Gambling
Problem gambling can develop gradually without being noticed. Below are some signs that should be taken seriously. If you or someone close to you shows any of these signs, it is important to seek help early.
- Gambling with money needed for basic necessities
- Lying to family or friends about gambling activity
- Unable to stop even after intending to do so
- Borrowing money to keep gambling
- Neglecting work or family responsibilities due to gambling
- Feeling anxious, irritable, or low when unable to gamble
- Constantly thinking about ways to get money for gambling
- Chasing losses by continuing to bet more
⚠️ Recognising these signs is the most important first step. Contact the ujudi support team or an external help resource — you do not have to face it alone.
Step by Step
How to Use ujudi Self-Control Tools
All these tools are accessible through your account settings section. There is no charge and they take effect immediately.
Log In to Your Account
Visit the ujudi Login page and enter your username and password to access your account.
Open Account Settings
Go to the "Account Settings" or "Responsible Gambling" section in your account dashboard.
Choose the Right Tool
Select from deposit limits, loss limits, session time limits, temporary self-break, or full self-exclusion.
Contact Us If Needed
If you need help or want to activate self-exclusion, contact our 24/7 support via live chat or email at [email protected]
Help Resources
Getting Further Help
Beyond the self-control tools within the platform, there are resources and support channels you can use when you need them.
ujudi Live Chat Support
Our team is available 24/7 in Malay and English. Speak confidentially with our agents via live chat at ujudi.onl at any time.
ujudi Email Support
Send us a written enquiry at [email protected]. We will reply with accurate information that is fully confidential.
Professional Counselling
If you feel your gambling problem requires outside help, seek counselling from a registered professional in the mental health field in Malaysia.
Public Health Services
The Malaysia Ministry of Health and local public hospitals provide counselling and mental health support services that are accessible free of charge.
Play Smart, Play in Control
ujudi provides a safe and responsible gaming environment for all players. Visit our site, explore our online slots and casino games — and always remember to play within your means.
FAQ
Frequently Asked Questions on Responsible Gambling
Answers to commonly asked questions about our policies and self-control tools.