Your Privacy is Our Priority

ujudi ("we", "our platform") operates the website ujudi.onl, which provides online gambling services to players in Malaysia. As a responsible platform operator, we take your privacy very seriously.

This Privacy Policy describes our practices for collecting, processing, storing and protecting your personal information when you use the ujudi platform. It also describes your rights regarding that data and how you can contact us with any questions or concerns.

By registering an account or continuing to use ujudi services, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

In this Privacy Policy, the following terms have the meanings stated below:

• Personal Data — any information that can identify you directly or indirectly as an individual, including your name, identity card number, email address, mobile phone number and financial information.
• Processing — any operation performed on personal data, including collection, storage, use, disclosure and deletion.
• Data Controller — ujudi, as the entity that determines the purposes and means of processing your personal data.
• Data Processor — a third party that processes personal data on behalf of ujudi based on our written instructions.
• User / You — an individual aged 21 and above who registers for or uses the services of ujudi.onl.
• Cookies — small text files stored on your device when you browse the ujudi website to improve the user experience.

ujudi collects various categories of personal information through the following means:

2.1 Information You Provide Directly

• Full name as it appears on your identity card (MyKad) or valid identification document
• Date of birth for age verification purposes (21 years and above)
• Active email address
• Mobile phone number registered in Malaysia
• Account password (stored in encrypted hashed form — we do not store passwords in plain text)
• E-wallet account, bank account or crypto wallet information for deposit and withdrawal purposes
• Identity verification documents requested during the Know Your Customer (KYC) process

2.2 Information Collected Automatically

• IP address and network information
• Device type, operating system and browser used
• Gaming and betting activity history
• Login session data, including access time and location
• Cookie data and related tracking technologies (see Section 7)

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party identity verification service providers, payment service providers or fraud prevention agencies that we use for compliance purposes.

ujudi uses the personal information collected solely for the following legitimate and stated purposes:

• Creating and managing your player account on the ujudi platform
• Processing deposits, withdrawals and other financial transactions through available payment methods
• Verifying your identity to meet KYC compliance and anti-money laundering requirements
• Providing effective 24/7 customer support in Malay and English
• Sending account-related information, transaction confirmations and security notifications
• Analysing usage patterns for platform improvement and user experience purposes
• Detecting and preventing fraud, unauthorised access and activities that violate the Terms and Conditions
• Complying with legal obligations and applicable international licensing requirements
• Sending marketing communications about offers, bonuses and promotions (subject to your communication preferences)

ujudi respects your privacy and does not sell your personal information to any party. However, there are situations where we need to share your data with the following parties for legitimate operational purposes:

4.1 Payment Service Providers

Financial information that needs to be shared with service providers such as Touch 'n Go eWallet, DuitNow, FPX processors and cryptocurrency platforms to facilitate your deposit and withdrawal transactions.

4.2 Technical Service Providers

Game software providers, cloud computing infrastructure providers and cybersecurity service providers that help us operate the platform safely and efficiently. All these providers are bound by strict data confidentiality agreements.

4.3 Legal and Regulatory Compliance

We may be required to disclose your personal information to relevant authorities where there is a legal requirement, court order or licensing obligation that requires such disclosure.

4.4 Fraud Prevention Agencies

In the interest of protecting players and the integrity of the platform, we may share necessary information with recognised fraud prevention agencies and cybersecurity companies.

ujudi continually invests in the latest security technologies and procedures to protect your personal data from unauthorised access, alteration, disclosure or deletion.

The technical security measures we practise include:

• Data encryption in transit using TLS 1.3 protocols and at rest in storage
• Layered firewall systems and active intrusion detection systems (IDS)
• Role-based access controls to ensure only authorised staff can access your data
• Regular security assessments and penetration testing by independent security experts
• Real-time platform activity monitoring 24/7
• Two-factor authentication (2FA) available for user accounts
• Clear and practised security incident response procedures

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.

ujudi only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and licensing requirements.

Generally:

• Active account data is retained for as long as your account remains active on the ujudi platform
• Financial transaction records are retained for the period required by applicable licensing and anti-money laundering requirements
• Security activity log data is retained for a period sufficient for investigation purposes in the event of a security incident
• After account closure, your data will be deleted or anonymised within a reasonable period, unless there is a legal obligation to retain it longer

If you wish to request the deletion of your data earlier, please contact our support team. We will process the request subject to applicable legal obligations.

The ujudi.onl website uses cookies and similar tracking technologies to improve the user experience, enable essential functions, and help us understand how our platform is used.

Types of Cookies Used:

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the website to help us improve functionality and content.
• Functional Cookies: Store your preferences such as language, time zone, and display settings to provide a more personalised experience.
• Analytics Cookies: Help us analyse website traffic and overall usage patterns without identifying you individually.

Most web browsers allow you to control cookies through browser settings. However, disabling certain cookies may affect the functionality of the ujudi platform. By continuing to use our website, you agree to the use of cookies as described above.

As a ujudi platform user, you have important rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right of Rectification: If any data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right of Erasure: You have the right to request the deletion of your personal data, subject to our legal obligations.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable and easily transferable format.
• Right to Withdraw Consent: Where the processing of your data is based on consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact the ujudi support team via live chat or email at [email protected]. We will acknowledge your request and respond within a reasonable timeframe.

ujudi services are intended solely for individuals aged 21 and above. We do not knowingly collect or process any personal data from individuals under the age of 21.

As part of the account registration process, we carry out strict age verification. If we find that personal data has been collected from someone under the age of 21 without our knowledge, we will take immediate steps to delete that information and close the relevant account.

ujudi reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made, we will:

• Display a clear notice on the ujudi.onl website
• Send a notification via email or through your account (for significant changes)
• Update the "Effective Date" at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically. Your continued use of the ujudi platform after any amendments constitutes your agreement to the latest version of this policy. If you do not agree with the changes made, you have the right to close your account and stop using our services.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Email: [email protected]
• Live Chat: Available at ujudi.onl, 24/7 in Malay and English

Our support team will endeavour to respond to every privacy-related enquiry within a reasonable timeframe. For more complex issues or those requiring further investigation, we will keep you updated on progress periodically.

We value your feedback and are committed to resolving every privacy concern promptly and transparently. Your trust is the foundation of our relationship, and we will never take that responsibility lightly.